Customer Comment Survey

At Augusta Aviation, Inc., our goal is to provide you with the highest quality products and services.

As a valued customer we would appreciate a few minutes of your time to tell us what you think.

Name     May we contact you? Answer Yes No

Address    City    State    Zip

Phone     Email 

When did you visit Augusta Aviation, Inc.?  Date    Time

How would you rate your overall experience during your visit?  Rating Scale Excellent Very Good Good Fair Poor

Based upon your experience, how likely will you return?  Rating Scale Excellent Very Good Good Fair Poor Not Applicable

Did you experience a problem with a product or service? Answer Yes No If so, was it resolved to your satisfaction? Answer Yes No Not Applicable  

               If not, please, explain

Any Additional comments or suggestions regarding your visit?

Please, rate the Staff on the following:

Professionalism: Rating Scale Excellent Very Good Good Fair Poor      Appearance (Dress and Personal Hygiene): Rating Scale Excellent Very Good Good Fair Poor

Knowledge of Aviation Products: Rating Scale Excellent Very Good Good Fair Poor Not Applicable     Friendliness: Rating Scale Excellent Very Good Good Fair Poor

Knowledge of Augusta Aviation Amenities: Rating Scale Excellent Very Good Good Fair Poor      Knowledge of City information: Rating Scale Excellent Very Good Good Fair Poor

Name of the Customer Service Rep who helped you (if known):

Were you greeted when you entered the lobby? Answer Yes No Not Applicable

What can we do to serve you more effectively:

Additional comments regarding the staff:

Please, rate the Facility on the following:

Cleanliness Rating Scale Excellent Very Good Good Fair Poor     Heating / Cooling Rating Scale Excellent Very Good Good Fair Poor

FBO Amenities Rating Scale Excellent Very Good Good Fair Poor     Pricing of Products and Services Rating Scale Excellent Very Good Good Fair Poor

What can we do to serve you more effectively:

Additional comments regarding the Facility:

We appreciate your feedback. Your comments, suggests, and ideas are very important to us.

Once the form is completed, please, select the SUBMIT button to send your comments to Customer Service at Augusta Aviation, Inc.

The RESET button will clear all fields and no information will be sent. Thank you.